Clear answers to help you feel prepared

Please email me fee@felicitybillenphotography.com and we can get the ball rolling !

I'll send you a secure link via Square to secure your chosen date in my diary. A week before the session, I'll send you another link to pay the balance online. It's quick, and simple and you don't need to sign up to yet another account. 

Yes, your £150 session fee secures the date, and the balance can be split into monthly payments at no extra cost. For example:

• Found (£295, £145 balance to pay) 
• £72.50 a month for 2 months
• Found + (£495, £345 balance to pay)£86.25 a month for 4 months
• Full Day Found (£995, £845 balance to pay) £141 a month for 6 months

              It's all set up automatically through Square, it's easy with no fuss.

I will email you an online Gallery through Pixieset. This first one is for you to choose your favourites from, (the package you chose to book  will determine how many.) Once selected I'll send you the finished fully edited gallery for you to download & keep your photos.

When you book, I block out your date in my diary and begin planning you session straight away. That means turning away other work for that time. The fee also covers my prep, travel and admin before your shoot. And the professional editing and gallery curation after it. For all those reasons, the session fee is non-refundable. But if something unexpected comes up, I will always try and reschedule with you.

Your Commercial Licence covers using your photos to promote your own Business — think Website, Social Media, Press Features, Printed marketing, and so on. What it doesn't cover is selling the images themselves, giving them to 3rd parties for their own use, or re-editing them. If you're ever unsure — just ask, I'll happily advise or provide an extended licence if you need one.

Unless I'm really busy with bookings, you can certainly expect to get the gallery to choose your favourites from, within 7-10 days.

Usually anywhere from 45 minutes to 2 hours, depending on how comfortable everyone is and the package you chose. I'm not the type to set a Timer and if the light is good and everyone is still happy I'm not going to end the session prematurely. But neither will I prolong things if I can tell you've had enough.

My turnaround time for editing is usually pretty swift, unless I'm really booked up. 

You can certainly expect to get your online gallery within 7-10 days.

That decision is entirely yours, I'll take my lead from you. We can definitely chat about it and work out what works best for you. ( ie: in your studio if you're an artist, or a favourite family walk spot) I certainly have some good Location ideas, particularly if we're talking beaches !

I usually get in touch with Clients a few days before our session to sort out the final details, so we can discuss a way forward then. The weather can make a huge difference to the finished photos so it's something to consider. I'm always happy to embrace Raincoats & Wellies, but if you're happier postponing or taking it indoors then no problem.

Please don't worry, just let me know & we'll rearrange the session. If it's me that's unwell, we can hopefully rearrange, or you'll get a Refund.

Unless we've pre- arranged a large family group for a special event. I think 6 is the most that will work for a standard session 

Of course ! They're a part of your Family too and I'm a big Dog lover  (hopefully I won't take more photos of them, than you ....)

If you want to add some more Traditional Posed Photos to your session, then we definitely can, but my style is usually more natural. I'm happier catching photos of you in action. Candid shots feel more true to life. Plus I think it helps if you're a bit wary of being in front of the camera if the Photographer isn't very obtrusive. But I can also offer some gentle guidance if you're a bit nervous though.

The easy answer is natural & relaxed.  I'm drawn to quiet moments, gentle light and honest details.

I try to be as calm & unobtrusive, letting the moments unfold naturally. My editing is soft and filmlike.

Whatever you feel the most 'you' in.

It can help if you're all wearing similar colours, and no massive logos would be great. But if you're 11 year old Son lives in his favourite football shirt, who am I to say He can't ? I don't want to make them more uncomfortable.

Anywhere within a 40 mile radius of  Crediton EX17 6NH will incur no extra charge. (this covers nearly all of Devon) 

If you're further afield then please get in touch and we can chat about it. 

Your paid session fee secures a date with me, if the chosen date is no longer suitable ( I get it, life happens) then please get in touch and we can arrange a better date & time

I totally understand the curiosity ! But I don't share the RAW or unedited files. and here's why.

RAW files are large, unprocessed image data straight from the camera...like the ingredients before the recipe. 

The final photos you receive are carefully edited in my signature style, with the light, tone and colour balanced to reflect the feeling and story of your session. 

It's a bit like hiring a writer and asking for their notes instead of the finished story. Part of why clients choose me is for the soft,  filmic aesthetic I bring to the final images, so rest assured, I'll deliver a gallery full of thoughtful, fully edited moments ready to be treasured.

Yes, I work with Design-led Brands across Devon (& Beyond)

Yes, your final gallery comes with full resolution files you can download, print and share for personal use. But there will be an option to have them printed professionally on your Pixieset gallery. The copyright stays with me as the photographer, so I do ask that you please don't re-edit or crop the photos without checking in with me first. That way your photos still look their best. 

Yes, my Found sessions include a commercial licence, so you can use your images across your website, social media, press features and printed materials. The Copyright remains with me as the photographer, so I just ask you don't re-edit or apply other filters/presets to the images. If you ever need a different crop, or size for a specific platform, just let me know & I can help.